Introduction
This Privacy Policy explains how trovemalix.top AS ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website at trovemalix.top or use our restaurant online ordering conversion optimisation services. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.
Data Controller Information
The data controller for your personal information is:
- Company: trovemalix.top AS
- Registration Number: 917328645
- Address: Storgata 110, 7035 Trondheim, Norway
- Email: [email protected]
- Phone: +47 73857330
Data Collection
We collect personal data that you provide directly to us and information that we gather automatically when you use our website. The data we collect includes:
Information You Provide
- Contact Information: Name, email address, phone number, and company details when you contact us or request our services
- Communication Data: Messages, enquiries, and correspondence you send to us through our contact forms or email
- Service Information: Details about your restaurant, current online ordering systems, and business requirements
- Newsletter Data: Email address and preferences if you subscribe to our newsletter
Information We Collect Automatically
- Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources
- Technical Data: Browser settings, screen resolution, operating system, and other technical specifications
- Analytics Data: Website performance metrics, user behaviour patterns, and conversion statistics
How We Use Your Information
We process your personal data for the following purposes, based on legitimate business interests and with your consent where required:
- Service Delivery: To provide restaurant conversion optimisation services, respond to enquiries, and manage client relationships
- Communication: To contact you about our services, respond to your questions, and send important updates
- Website Improvement: To analyse website usage, improve user experience, and optimise our content and services
- Marketing: To send newsletters, promotional materials, and relevant industry insights (with your consent)
- Legal Compliance: To comply with legal obligations and protect our legitimate business interests
- Security: To detect fraud, protect against security threats, and maintain the integrity of our systems
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services
- Legal Requirements: When required by law, regulation, or legal process
- Business Protection: To protect our rights, property, or safety, or that of our clients or others
- Business Transfers: In connection with any merger, acquisition, or sale of business assets
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specifically:
- Contact Information: Retained for 3 years after last contact or until you request deletion
- Service Data: Retained for the duration of our business relationship plus 7 years for legal compliance
- Website Analytics: Anonymised data may be retained indefinitely for statistical purposes
- Marketing Data: Retained until you unsubscribe or request deletion
Your Rights
Under GDPR and Norwegian data protection law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request that we limit how we use your personal data
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Object: Object to our processing of your personal data for marketing purposes
- Right to Withdraw Consent: Withdraw consent for processing based on consent at any time
To exercise any of these rights, please contact us at [email protected] or +47 73857330. We will respond to your request within one month.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure data storage with access controls and authentication
- Regular security assessments and updates
- Employee training on data protection and privacy
- Incident response procedures for data breaches
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +47 73857330
- Address: trovemalix.top AS, Storgata 110, 7035 Trondheim, Norway
- Business Hours: Monday-Friday, 10:00-19:00 (Norwegian time)
Complaints
If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
Last Updated: 1st January 2026